Please read our refund policy carefully before making a purchase at SHINE Designs.
Important: All sales made through SHINE Designs are final. We strongly recommend reviewing product details, size charts, and colour information carefully before placing your order.
Thank you for shopping at SHINE Designs. We strive to provide high-quality fashion products and a satisfying customer experience.
All sales made through our website are final. We do not offer refunds or returns for any products once the order has been confirmed and payment has been successfully processed.
The refund will be given to the payment-initiated media itself.
In the event that a refund is approved (solely at our discretion for cases of damaged or incorrect items), the refund amount will be returned exclusively to the original payment method used at the time of purchase:
Refunds will not be issued to a different payment method, account, or person other than the original purchaser.
We do not provide exchanges for size, colour, or change of preference. Customers are strongly advised to carefully review all product details, size charts, and images before making a purchase.
If you are unsure about sizing, please use our Size Chart available on each product page, or contact us before ordering.
We take quality very seriously. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear evidence (photos and/or videos of the item and packaging).
After verification, we may offer a replacement or refund depending on product availability and the nature of the issue. Approved refunds will be returned to the original payment method as stated above.
Orders cannot be cancelled once they are processed and confirmed. Please double-check your order details — including size, colour, quantity, and delivery address — before confirming your purchase.
We work with trusted courier partners for all deliveries. In the event of a lost or undelivered parcel, please contact us so we can investigate with the courier. SHINE Designs is not liable for delays caused by courier services or external factors beyond our control.
For any issues related to your order, please reach out to us — we're here to help.