Terms & Conditions

1. Use of Website

By accessing and using this website, you confirm that you accept these terms and agree to comply with them. If you do not agree, you must not use our website.

• You must be at least 18 years old to make purchases on this website
• You agree to provide accurate, current, and complete information when placing orders
• You will not misuse the website for any illegal, fraudulent, or harmful activities
• You will not attempt to gain unauthorised access to any part of the website or its systems
• We reserve the right to restrict or terminate access for users who violate these terms

2. Products & Pricing

We aim to ensure that all product details, descriptions, and prices on our website are accurate and up to date.

• Product images are for illustration purposes — actual colours may slightly vary due to screen and display settings
• Prices are displayed in Sri Lankan Rupees (LKR) and are inclusive of applicable taxes unless stated otherwise
• Prices are subject to change at any time without prior notice
• We reserve the right to correct any errors in product descriptions or pricing
• Product availability is not guaranteed and items may be withdrawn at any time

3. Orders & Payments

Placing an order on our website constitutes an offer to purchase the selected products at the stated price.

• Orders are confirmed only after successful payment or order processing
• We reserve the right to cancel or reject any order at our discretion — for example, due to pricing errors, stock issues, or suspected fraudulent activity
• Payments are processed securely through third-party providers (e.g. PayHere). We do not store payment card details
• For Cash on Delivery orders, payment must be made in full at the time of delivery
• Order confirmation will be sent to the email address provided at checkout

4. Delivery

We deliver islandwide across Sri Lanka via trusted courier partners.

• Estimated delivery times are 1–3 business days and may vary depending on your location
• Delays may occur due to courier schedules, public holidays, or other external factors beyond our control
• Delivery charges are calculated at checkout based on your location and order weight
• We are not responsible for delays or failed deliveries caused by inaccurate addresses provided by the customer
• Please ensure someone is available at the delivery address during the estimated delivery window

5. Refund Policy

All sales are final. We do not offer refunds or returns except in cases of damaged or incorrect items received. Please refer to our full Refund Policy for complete details.

6. Customer Accounts

You may create an account on our website to manage your orders and preferences.

• You are responsible for maintaining the confidentiality of your account login credentials
• You are responsible for all activities that occur under your account
• Notify us immediately if you suspect any unauthorised use of your account
• We reserve the right to suspend or terminate accounts that violate these terms

7. Intellectual Property

All content on this website — including text, images, logos, designs, product photographs, and layout — is the property of SHINE Designs and is protected by applicable intellectual property laws.

• You may not copy, reproduce, distribute, or use any content from this website without prior written permission
• Our brand name, logo, and trademarks may not be used for any purpose without our express consent

8. Limitation of Liability

To the maximum extent permitted by law, SHINE Designs shall not be held liable for:

• Any indirect, incidental, or consequential damages arising from the use of our products or website
• Delays, losses, or damages caused by courier or third-party delivery services
• Any issues arising from customer misuse of products
• Temporary unavailability of the website due to technical issues or maintenance
• Any losses resulting from unauthorised access to your account due to your own negligence

9. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will take effect immediately upon being posted on this page. Your continued use of the website after any changes constitutes your acceptance of the updated terms.

We recommend checking this page periodically to stay informed of any updates.